Alfa Imagination is highly committed to keeping client's personal information safe and secure, collecting only essential and necessary information to process your order. We never share any of your information with any individual outside our company unless you agree to permit us to do so.
We collect clients' information via Email, Phone, Contact Us, and Order Form, protecting it as per the privacy policy set by Alfa Imagination. Clients' information is never disclosed, shared, or sold to any third-party services.
Initially, the personal information we require includes the client's name, company name, billing address, email address, secondary email, phone and fax numbers, order details, place of residence, and some of which is optional. Along with this, we need information in the creative brief to start working on your order.
Additionally, the collection of information includes opinions related to complaints, appreciation, comments about the product, and technical information such as IP address, browser version, operating system, and the date and time of your visit. Google Analytics or similar tools or services may be used to collect this data.
The information we collect helps us understand exactly what product you need and what special requirements you may have. Billing information is necessary for the payment process.
Email addresses are used for communication about order status, comments, opinions, and delivery of the finalized product.
Moreover, we may send emails to update you on the website, promotional offers, the launch of a new product/service, and the latest industry news.
This information also helps us improve our marketing strategies and compile records of the most-selling products.
To ensure the best privacy practices for payments, we offer acceptance from multiple payment options. The payment processor where clients enter their billing information uses Secure Sockets Layer (SSL), indicated in the domain as "https://". Therefore, we assure that there is no issue with the privacy of the payment process and billing information.
Confidentiality is a serious concern, and we never compromise over the confidentiality of our clients' information.
We use your personal information to keep in touch with you for smooth communication about the order process. Therefore, your entire information like name, billing address, email address, telephone number, fax, etc., is treated as confidential and saved at a secure location accessible only by designated members to ensure it stays safe and there is no threat of theft or hacking. We reassure you that your personal information will never be released to any third party in any circumstances unless you allow or we are forced by law.
Alfa Imagination may amend its privacy policy for stricter security concerns if needed. However, all amendments regarding personal information security concerns will be declared with prior notice of the effective date of the amended or updated privacy policies.
Our top priority is to avoid information disclosure. However, information disclosure can occur only if we are required to abide by the country's law for judicial proceedings, court orders, or any other legal procedures.
If you have any confusion or concerns regarding our privacy policies, you can contact us via our contact form.