Terms and Conditions

Revision Policy

The allotted number of revisions is based on your selected package, and you can request as many revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not required to pay an additional fee if the design concepts are not changed. You will receive your revised Website Design within 48 hours. All website design revisions will be delivered within 24 hours, and all web development revisions will be delivered between 24 to 48 hours, depending on the complexity of the revision. Illustrative logos (logos with illustrative elements or illustrated designs) will have a revision turnaround time of 48 hours.

New Order Turnaround Time

Turnaround time refers to the time in which your design concepts are provided to your account area based on your package purchase. For all new logo orders, the turnaround time is from 24 to a maximum of 48 hours. However, for packages with four or more logo concepts, the turnaround time is at least 48 hours after order confirmation and complete brief submission. Moreover, in the case of new website design (home/index, including revamp designs), the minimum turnaround time is 48 hours after order confirmation and complete brief submission. Please also note that the turnaround time for website development (static websites with 5 to 7 webpages) is between three to five business days. For all orders placed on Friday or Saturday, the delivery time starts from Monday. If you have chosen an illustrative logo (logos with illustrative elements or illustrated design), the first concept will be provided between 48 to 72 hours of order confirmation.

Refund Policy

Alfa Imagination's refund policy will be void if:

• You have chosen an All in one package.
• The primary design concept has been approved.
• You have demanded revisions.
• The cancellation has been made due to reasons non-related to the company.
• The company has not been contacted for more than 2 weeks of project.
• Company's policies, or policy, have been violated.
• Other company or designer has been approached for the same project.
• The creative brief is lacking in required information.
• A complete design change has been demanded.
• The claim has crossed the given ‘request for refund' time span.
• The business is closing or changing name or business.
• Reasons such as ‘change of mind', ‘disagreement with partner' or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
• If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not' the entire bundle.
• No refund can be claimed/processed once after the final files have been delivered to you following your request.
• Refund and revision explicitly does not apply on items offered free.
• The client will not be entitled to any refund for logo after 30 days, and for website after 90 days, from the date of purchase.
• Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not entitled to refund under any circumstances.
• In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.

Note: Alfa Imagination holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Alfa Imagination. The company will be the rightful owner of the designs.

Claim Your Refund

To request a refund:

You can claim your refund by:

• Dialing our Toll-Free Number: +1 (855) 433-3633
• Engaging in a Live Chat. Click here to start a chat now
• Sending us an Email.

Upon receiving your refund request, we will respond at our earliest. Once the required analysis is completed, we will initiate the process.

After you have received your refund, you will not have any rights to any designs submitted by Alfa Imagination; the information will be submitted to the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

Quality Assurance Policy

We do our best to meet your requirements, and our designers strive to fulfill your expectations.

We believe in providing the best designs, and each of our designs is well researched and crafted.

100% SATISFACTION GUARANTEE

Our unlimited revisions policy is to ensure that you are 100% satisfied.

We aim to exceed your expectations and work to accomplish it.

We do not stop our revisions until you are completely satisfied with your design (the number of revisions will be according to your package).

Delivery Policy

The complete order will be sent to the designated account on the date stated in the Order Confirmation, and a confirmation email will also be sent.

The turnaround time will be according to the package, with a minimum time required of 2 business days.

In case of an urgent order, please contact our customer support team.

Record Maintenance

Alfa Imagination keeps the records of finalized designs for up to three months after project delivery so that in case of any misplaced order, you will be provided with the exact file.

Customer Support

Our customer support is available 24/7 to address all your concerns and queries. Our team is ready to assist you anytime and every time.

Communication Policy

Alfa Imagination will not be responsible for any communication done via any other platform than “info@alfaimagination.com” or any numbers not provided by us or given on our official website.

We are not responsible for any damages caused due to other contact details not provided by us.

We take full responsibility for all the information provided through our official domains.